CAUNY is a registered trademark owned by OURTIME – RELÓGIOS E ACESSÓRIOS, LDA., a corporation with its registered office at Rua 3, Edifício Altejo Sala 406 – Urbanização Matinha 1950-326, Lisbon, Portugal, with tax identification number 508 409 314, registered with the Lisbon Commercial Registry, phone number +351 218 626 070 (national landline), email: info@ourtime.pt.
The general terms and conditions of sale described below apply to all orders placed with OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. and for all products and services provided on www.cauny.com, and outline the rules and regulations for accessing and using the website.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. reserves all rights to change the General Terms and Conditions of Sale at any time. The General Terms and Conditions of Sale applicable are those in effect at the time of placing the order. These terms are agreed upon between the above-mentioned company – OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. – and anyone placing an order on the CAUNY website, hereinafter referred to as the customer.
The parties agree that their relationship shall be exclusively governed by these general conditions. The General Terms and Conditions of Sale are available on the website in their entirety, where they can be read by the customer. For this reason, any order requires prior consultation and explicit acceptance of the Terms and Conditions, without exception, as well as payment methods and processing and delivery costs. The CAUNY website complies with current practices and standards for the e-commerce sector.
To place orders, the customer must register on the website www.cauny.com by completing a provided form.
This registration as a website user implies full knowledge of these Terms and Conditions, which the customer expressly accepts.
The accuracy and correctness of the personal information provided and registered by the customer are entirely their responsibility, and OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. cannot be held liable for any issues arising from incorrect or doubtful information, particularly concerning the inability to deliver orders.
The products for sale are those presented on the website at the moment the customer completes the order, subject to existing stock.
CAUNY reserves the right to make changes, without prior notice, to prices, to increase costs, as well as to change the selection of available products and the information related to them.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. will include as much information as possible about the products presented on the website (photographs, description, materials, colors, etc.) so that the customer can make an informed purchase. However, there may be occasional and non-substantial errors that can be clarified by both the company and the customer. CAUNY cannot guarantee that all product images reflect their true appearance, which is why the images are merely illustrative (as they may differ depending on each computer/device's color settings).
To place an order on the website, the User/Customer must complete several purchase and validation steps, which include accepting the Terms and Conditions in their entirety. By placing an order, the User/Customer agrees to the General Terms and Conditions of Purchase, prices, and descriptions of the products being purchased.
These General Terms and Conditions of Purchase are considered the only agreement applicable between the parties.
After placing the order, the customer will receive a confirmation email. It is important that the customer enters the correct email address. We recommend that you keep this email to facilitate any contact you may want to make in the future with customer service.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. reserves the right to refuse an order if, for any reason, there are grounds to believe that the order cannot be fulfilled safely and effectively for both parties.
The invoice for customers will be sent with the product and can also be requested via email (in which case the order number must be specified).
All prices available on the CAUNY website, www.cauny.com, include the VAT applicable under current legislation.
Orders sent to an address outside the European Union are not subject to VAT. However, the customer may be subject to taxes and customs duties, which will be charged by the country to which the product is sent. The payment of these customs duties will be the responsibility of the customer. It is noted that OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. has no control over these costs and, as they vary from country to country, OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. cannot predict their amount. OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. advises the customer to contact local customs services for further information.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. reserves the right to change its product prices at any time, without prior notice. However, the price of any purchase made is valid for the day the order is completed and properly paid, with products invoiced according to the prices displayed on the website at the time of purchase.
You can choose to pay with Visa, Mastercard, MbWay, Multibanco reference, and Paypal. By completing the order, the customer authorizes OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. to charge the amount corresponding to the transaction to their bank account. The personal data related to the transaction serves as proof of the order.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. reserves the right to correct incorrect prices on all orders, as well as on final sales. If the price is incorrect, OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. may be forced to cancel the order and refund any amount paid in the best possible manner. This operation can be performed at any time.
All products remain the property of CAUNY until full payment is made.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. strives to ship its products to various countries. The list of those we can reach can be consulted in the FAQ (link). Deliveries are made in collaboration with postal services and their partners. Goods will be delivered to the address provided by the customer at the time of ordering. The personal data provided by the customer should be as clear and accurate as possible to ensure that the delivery is made on time.
In the event that the User/Customer believes the delivery is delayed to the point of no longer wishing to receive it, the customer is responsible for its cancellation. If the order has already been shipped, the customer will be required to accept it.
If you wish to cancel your order, please contact us via email at info@cauny.com. Please always mention the order number so that we can assist you more promptly. Cancellation is only valid after the customer confirms it with OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. via email (info@cauny.com).
In the case we are unable to process the cancellation immediately, as the package has already been shipped, we will contact our carrier to request the return of the package to our warehouse. We will only be able to process the cancellation once we receive the package at the warehouse.
If an item has been discontinued, OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. has the right to cancel any purchase or refund the customer the amount paid. OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. will notify the customer about equivalent items for replacement, if available.
Orders placed on behalf of third parties, without their authorization, will be reported to the authorities.
Our refund and return policy can be read HERE.
It is important for customers to carefully check their products when they receive the order to confirm that it is correct and not damaged. If the item is damaged during shipping, whether the damage is visible or not, customers should inform the carrier as soon as possible. If customers receive an item and find that it is damaged or does not correspond to what was ordered, they should contact OURTIME – RELÓGIOS E ACESSÓRIOS, LDA. within 30 days from the receipt of the item, via email (info@cauny.com), always mentioning the order number.
The warranty for watches sold by OURTIME – RELÓGIOS E ACESSÓRIOS, LDA is valid for a period of thirty-six (36) months from the date of purchase. After the warranty period expires, all repairs will be subject to a service charge.
If the product is returned during the warranty period, OURTIME – RELÓGIOS E ACESSÓRIOS, LDA will repair or replace any defective watch or part at no additional cost within a reasonable period of time after the product is returned. However, the customer may be subject to shipping costs for the product.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA's warranty does not cover:
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA will not consider any claims not accompanied by the original document. This means you will need to provide us with the purchase invoice, which can be in paper or digital format. If the purchase was made through an unauthorized dealer, OURTIME – RELÓGIOS E ACESSÓRIOS, LDA will not consider any claims.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA will be exempt from any liability for damages and other contractual sanctions where the performance of the contract is impeded, avoided, or delayed by circumstances beyond its control. Government intervention, new and amended legislation, non-compliance with the state, war, fire, floods, labor strikes, prohibitions, restrictions, sabotage, insufficient transportation conditions, weather conditions, or lack of supply should be included in the exoneration factors, as well as if the company is subject to criminal actions that disrupt its activity.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA’s liability for delivery errors is limited to the existing sales conditions. OURTIME – RELÓGIOS E ACESSÓRIOS, LDA assumes no direct or indirect responsibility for incompatibilities, delivery delays, production interruptions, overtime work, or any other type of economic loss.
If the order data is lost and we are unable to process it, OURTIME – RELÓGIOS E ACESSÓRIOS, LDA will contact the customer via the provided email. Please note that OURTIME – RELÓGIOS E ACESSÓRIOS, LDA assumes no direct or indirect responsibility if the missing information is not provided by the customer.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA operates based on trust and transparency. As a result, and because your privacy and security are a priority, we have adopted transparent and rigorous privacy policies that ensure your personal data remains confidential and secure.
In compliance with the provisions of the General Data Protection Regulation (EU Regulation 2016/679), our Privacy Policy clearly outlines how your personal data is handled, addressing the following questions:
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA is transparent about how it handles its customers' personal data to provide you with the best services and offers. OURTIME – RELÓGIOS E ACESSÓRIOS wants its customers to have confidence that their personal data is secure and is committed to protecting your privacy by following state-of-the-art security practices and procedures.
Who controls your personal data?
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA, a public limited company with a registered office at Rua 3, Edifício Altejo Sala 406 – Urbanização Matinha 1950-226, Lisbon, Portugal, with tax identification number 508 409 314 registered in the Lisbon Commercial Registry, telephone number 218 626 070 (call to the national fixed network), email: info@ourtime.pt, is the entity responsible for processing your personal data (data controller) according to EU Regulation 2016/679, as well as additional legislation related to data protection in the countries where the company operates.
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA and its team will only use your data for the previously agreed purposes. Additionally, all data will be handled responsibly and securely.
What data is collected?
The term “Personal Data” used in this Privacy Policy refers to information relating to the customer that allows us to identify you directly or indirectly. Customer personal data may include, for example, your name, contact details, and your interactions with us. We collect personal data when, for example, the customer visits our website or contacts us.
In order to send you information about our advertising campaigns, OURTIME – RELÓGIOS E ACESSÓRIOS, LDA will request the following data:
Type of Data
When the customer registers on our website and subscribes to our newsletter, we will collect and process their user data – name, phone, email, address, country, and age.
What are the legal grounds for collecting and processing your Personal Data?
Since the customer’s personal data is necessary for marketing purposes and to send you our newsletters, emails, and product alerts, the legal basis for processing the customer’s data is their consent.
How and why do we use your personal data?
We use your personal data for the following reasons:
How do we keep your personal data secure?
To protect the customer’s personal data, we have implemented a range of security measures that help safeguard the information provided. These measures comply with national and international best practices, including technological controls, technical and physical measures and procedures, to prevent misuse, disclosure, and unauthorized access, data loss, improper and unjustified alterations, and unauthorized destruction.
In addition to these measures, our company also ensures:
For how long do we store your personal data?
We only retain your personal data for as long as necessary to fulfill the purposes for which we collected it or to meet legal requirements.
Data stored for marketing purposes will remain with us for two years following the last interaction.
Once the maximum storage period is reached, your personal data will be anonymized or securely destroyed.
With whom may we share your personal data?
In some cases, we may share your personal data with third parties, particularly service providers. These providers are required to implement appropriate security measures to ensure that your data is secure. We may share your personal data with:
How can the customer exercise their Right to Personal Data Protection?
Users/Consumers agree that their data may be collected and processed by OURTIME – RELÓGIOS E ACESSÓRIOS, LDA for the above-mentioned purposes.
To exercise your data protection rights or if you have questions about how your data is being processed, you can contact us via email at info@cauny.com
You may also file a complaint with the National Data Protection Commission: CNPD – Av. D. Carlos I, nº 134, 1.º, 1200-651 Lisbon, Phone: +351 213928400, Fax: +351 213976832, email: geral@cnpd.pt
Cookies
OURTIME – RELÓGIOS E ACESSÓRIOS, LDA uses cookies on its website to enhance performance and your browsing experience, increasing speed and efficiency. The use of cookies also eliminates the need to repeat your preferences and other information.
Using cookies is also helpful in that it allows websites to remember your devices and improve overall performance.
The cookies used by OURTIME – RELÓGIOS E ACESSÓRIOS, LDA on our website do not collect any identifiable or sensitive information. They only store generic information, such as the customer’s location, the country from which they are accessing the website, and how it is being used, among other things. The cookies only store information related to the User/Customer’s preferences.
Privacy Policy Update
Our privacy policy may be changed or updated at any time. Any changes will be published on this website.
If you want to know more about the privacy policy, we have a page dedicated to the handling of your data, which you can consult HERE.
The website www.cauny.com may contain user-generated content, such as social media applications. OURTIME – RELÓGIOS E ACESSÓRIOS, LDA does not claim any rights to such content (images, photographs, videos, etc.) and does not assume any legal responsibility for it.
If the customer suspects an infringement of copyright or any other right, or feels offended by any content, they should contact customer service (info@cauny.com).
All components, such as graphics, comparators, sound, and technology incorporated on the website www.cauny.com are protected by copyrights, trademarks, and patents and are, therefore, the exclusive property of OURTIME – RELÓGIOS E ACESSÓRIOS, LDA.
All matters relating to the application or interpretation of these Terms and Conditions are governed by Portuguese Law, as well as any disputes arising from the interpretation, validation, or breach of the contract are subject to the jurisdiction of Portuguese Courts.
For such disputes, Portuguese Law will apply, with express waiver of any other.
Also, without prejudice to the right to submit the dispute to the consideration and decision of a Portuguese Court, the User/Customer may submit the dispute to one of the Alternative Dispute Resolution Entities listed on the consumer portal, on the website www.consumidor.pt or to one of the Dispute Resolutions described on the website https://webgate.ec.europa.eu/odr.
